Campus Specialties Inc.

FREQUENTLY ASKED QUESTIONS

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PLACING AN ORDER

DELIVERY

PLACING AN ORDER

How do I place a Senior Order?

Senior orders can be placed online, in-store, or at an on-campus ordering event. Ordering information by school can be found under the "ORDERS" tab.

How do I place a Class Ring Order?

Ring orders can be placed online, in-store, or at an on-campus ordering event. Ordering information by school can be found under the "ORDERS" tab. The student must be present at the time of order so they can be sized.

How do I place a Letterman Jacket order?

Letterman jacket orders and individual patch orders can be placed in-store or at an on-campus ordering event. Ordering information by school can be found under the "ORDERS" tab. The student must be present at the time of purchase to be sized. If the student has letters/patches that they want sewn onto the jacket, they must be present at the time of order, as well.

Can I place my order over the phone?

We do not accept phone orders.

Can I use a cap & gown from another year?

You are welcome to use a cap & gown unit from a previous year as long as the school's regalia hasn't changed since the original unit was used. Feel free to call us and we can give more information on a case-by-case basis.

DELIVERY

When will I receive my Cap & Gown?

Cap & gown units are typically delivered on-campus in late Spring, but delivery is different for every school. Updated cap & gown delivery information is posted by school under the "DELIVERY" tab throughout the school year.

When will I receive my Announcements?

Starting in 2026, announcement orders will be shipped to the student's home. Orders will begin shipping in the New Year, and orders must be paid in full to enter production. If you order after the New Year, you can expect anywhere from a 3-6 week turnaround from the time of order.

When will I receive my apparel and other keepsakes?

Most apparel and other keepsakes will be distributed at the time of purchase if ordered in-person or shipped soon after you order if you ordered online. Some keepsakes ship directly from our factory and may take longer.

How do I recieve my Class Ring or Letterman Jacket?

Class rings and letterman jackets can be picked up at our store anytime we are open. We will text or call you when your order arrives. We can also ship rings that are paid in-full if you live outside of the greater Albuquerque area. We cannot ship letterman jackets.

DEADLINES

First Semester Senior Order Deadline: December 5th

Our first semester ordering deadline is December 5th and offers all of our products at group discount pricing. Orders placed after this date are subject to second semester surcharges, limited product availability and pricing changes.

Exact Sizing Cap&Gown Deadline: February 13th

For orders placed after February 13th, we can no longer guarantee exact sizing availability. We will do our absolute best to get your student in a gown that fits!

Pre-Christmas Letterman Jacket Deadline: October 3rd

Pre-Christmas Class Ring Deadline: October 3rd

Pre-Graduation Letterman Jacket Deadline: February 13th

Pre-Christmas Class Ring Deadline: February 13th

PAYING A BALANCE

How can I pay my Senior Order balance and when does it need to be paid off?

Senior orders must be paid in full by February 13th, 2027 and can be paid in-store, over the phone, or online at highschool.herffjones.com.

How can I pay my Class Ring Balance and when does it need to be paid off?

Class ring orders must be paid in full by the end of the student's graduation year or your deposit is forfeited and the ring will be sent back to the factory for recycling. You can pay your ring balance in-store, over the phone, or online at highschool.herffjones.com.

How can I pay my Letterman Jacket balance and when does it need to be paid off?

Letterman jacket orders must be paid off when the jacket comes in. You can pay in-store or over the phone.

REFUNDS & RETURNS

When is the last day I can return items?

Returns for the Class of 2026 must be made by June 6th, 2026, and returns for the Class of 2027 must be made by June 25th, 2027.

What items are eligible for return?

Non-yeardated apparel and cap & gown units can be returned if unworn and in there original packaging. We do not accept returns on any yeardated or personalized items, as well as any fine paper items.

How should my cap & gown fit?

Gowns should sit about at the middle of the student's calf, and the sleeve length should be slightly past the student's wrist. Your gown should not be snug when standing or sitting down. Caps should fit comfortably on the student's head without sliding off with sudden movements.